Terms of Service

Effective Date: May 5, 2026

These Terms of Service (these "Terms") govern your access to and use of the Pitching Performance Lab platform, website, and mobile application (collectively, the "Platform"). By accessing, browsing, or using the Platform, you agree to be legally bound by these Terms. If you do not agree to all terms and conditions, do not use the Platform.

1. Acceptance of Terms

By using PPL's Platform, you acknowledge that you have read, understood, and agree to be bound by:

1. These Terms of Service — governing the Platform, website, and application 2. The User Agreement (v2026-05) — governing your participation in training, membership, and liability (linked in Section 2) 3. The Privacy Policy (v2026-05) — governing data collection and use (linked in Section 2)

If you are under 18, a parent or legal guardian must read and accept these Terms on your behalf. Your continued use of the Platform indicates acceptance. If you do not accept these Terms, you may not use the Platform.

These Terms work together with other binding documents:

User Agreement: Covers training services, memberships, fees, cancellation policy, liability waiver, and in-person participation. Access at app.pitchingperformancelab.com/legal/user-agreement
Privacy Policy: Covers data collection, use, sharing, retention, and your privacy rights. Access at app.pitchingperformancelab.com/legal/privacy

In case of conflict, the order of precedence is: (1) User Agreement for training terms and liability, (2) these Terms of Service for platform usage, (3) Privacy Policy for data practices.

3. Account Creation and Eligibility

Creating Your Account

To use PPL services, you must:

Be at least 13 years old (or have a parent/guardian create an account if under 13)
Provide accurate, complete, and truthful information during registration
Use your real name and accurate contact information
Maintain the confidentiality of your password and user credentials
Be responsible for all activities under your account

One Account Per Person

You may create only one personal account under your identity. Duplicate accounts, accounts under false identities, or accounts that misrepresent your age, affiliation, or qualifications are prohibited and may result in termination.

4. Account Responsibility and Security

YOU ARE FULLY RESPONSIBLE FOR:

Maintaining the confidentiality of your username and password
All activities that occur under your account, whether authorized or not
Notifying PPL immediately of any unauthorized access or security breach
Keeping your account information current and accurate

If someone uses your account without permission, contact us at support@pitchingperformancelab.com immediately.

5. Membership, Billing, and Refunds

Memberships and Subscriptions

Membership terms are defined in the User Agreement and Fee Schedule:

Memberships are billed weekly (or monthly for Pro plans) on a recurring basis
Billing continues until you cancel through your account settings
All fees are in US dollars and subject to applicable sales taxes
Pricing may be updated with 30 days' notice

Refund and Cancellation Policy

Refund and dispute resolution are governed by the User Agreement:

12-Week Minimum: Members owe a 12-week minimum membership commitment. If you cancel before 12 weeks, you must pay the remaining balance within 14 days
No Refunds for Missed Sessions: PPL does not refund for missed sessions or no-shows
Chargebacks: If you dispute a charge through your credit card company instead of contacting PPL, a $25 chargeback fee applies

6. Acceptable Use Policy

YOU AGREE NOT TO:

Use the Platform for any unlawful purpose or in violation of any law
Engage in fraud, misrepresentation, or deception
Harass, threaten, abuse, or intimidate other users, coaches, or PPL staff
Attempt to gain unauthorized access to the Platform or databases
Use automated tools, bots, or scrapers to access the Platform
Reverse-engineer, decompile, or attempt to derive the source code of the Platform
Resell, redistribute, or share access to the Platform with unauthorized parties
Scrape, copy, or extract content for commercial purposes
Impersonate another person or misrepresent your identity
Disrupt training sessions or facility operations
Engage in discrimination, harassment, or bullying

7. Intellectual Property Rights

PPL owns and retains all intellectual property rights in:

The Platform, website, and mobile application
All content, materials, and media (training videos, instructional resources)
All databases, branding, logos, trademarks, and trade names

PPL grants you a limited, non-exclusive, revocable license to:

Access and view content for your personal, non-commercial use
Use the Platform solely as intended for your membership services

User Content

By uploading, posting, or submitting content to the Platform, you:

Grant PPL a worldwide, royalty-free, irrevocable license to use, store, and display your content
Represent that you own the content or have permission to grant this license
Consent to PPL using your content for coaching, marketing, and promotional purposes

8. Termination of Service

Termination by PPL

PPL may suspend or terminate your access immediately if you:

Violate any provision of these Terms or the User Agreement
Engage in fraud, harassment, or illegal activity
Fail to pay fees for more than 30 days
Engage in conduct that endangers others

Termination by You

You can cancel your membership at any time by logging into your account and selecting "Cancel Membership" in account settings. See the User Agreement Cancellation Policy for terms.

9. Disclaimers and Limitations of Liability

Disclaimer of Warranties

THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND. PPL MAKES NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING:

MERCHANTABILITY — fitness for any commercial purpose
FITNESS FOR A PARTICULAR PURPOSE — suitability for your intended use
ACCURACY — truthfulness or completeness of content
CONTINUOUS SERVICE — that the Platform will be available without interruption

You use the Platform at your own risk.

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, PPL SHALL NOT BE LIABLE FOR:

Direct or indirect damages arising from your use of the Platform
Interruptions, bugs, errors, or defects
Third-party services or payment processors
Loss of data or unauthorized access

CUMULATIVE LIABILITY CAP: If PPL is found liable, YOUR TOTAL RECOVERY SHALL NOT EXCEED the greater of (a) the total fees you paid PPL in the 12 months preceding the claim, or (b) $100.

10. Indemnification

YOU AGREE TO INDEMNIFY AND HOLD HARMLESS PPL FROM:

Claims, lawsuits, damages, or settlements asserted by or against PPL
Costs and attorney fees
Liability arising from:
Your violation of these Terms
Your use or misuse of the Platform
Your violation of any law
Your infringement of third-party intellectual property rights
Your content posted to the Platform
Injuries or damages caused by your participation in training

11. Waiver and Release of Liability

THE WAIVER OF INJURY LIABILITY IN THE USER AGREEMENT APPLIES TO YOUR PARTICIPATION IN TRAINING. BY USING THE PLATFORM AND PARTICIPATING IN TRAINING, YOU:

ACKNOWLEDGE THAT YOU HAVE READ THE LIABILITY WAIVER IN THE USER AGREEMENT
WAIVE AND RELEASE PPL FROM ALL CLAIMS AND LIABILITY ARISING FROM PARTICIPATION IN TRAINING
ASSUME ALL RISKS OF INJURY OR DEATH

12. Dispute Resolution and Governing Law

Governing Law

These Terms are governed by the laws of the Commonwealth of Kentucky.

Venue

You consent to the exclusive jurisdiction of the Courts of Fayette County, Kentucky for any legal action arising from these Terms.

Informal Dispute Resolution

Before initiating legal proceedings, contact PPL at:

support@pitchingperformancelab.com

or by mail:

Pitching Performance Lab, LLC 949 National Avenue, Suite 118 Lexington, Kentucky 40502

Allow PPL 30 days to respond and attempt to resolve the matter.

13. Changes to These Terms

PPL may modify these Terms at any time. Material changes will be notified via email or in-app notification. Your continued use of the Platform after the effective date constitutes acceptance.

14. Entire Agreement

These Terms, the User Agreement, and the Privacy Policy constitute the entire agreement between you and PPL and supersede all prior agreements, understandings, and representations.

Last Updated: May 5, 2026

These Terms of Service are effective for all Platform users as of the date above.