PPL Cancellation, Refunds & Service Fees

Effective Date: May 5, 2026

This page summarizes Pitching Performance Lab's cancellation, refund, and service-fee policies in plain English. The full legal text governs in case of conflict — see the User Agreement for the binding version.

Membership Cancellations

The 12-Week Minimum

Every PPL membership carries a twelve-week minimum training commitment that begins on the date of your first scheduled training session. This minimum exists because each athlete is paired with a coach, programmed into a phase-based throwing plan, and given facility resources reserved on the assumption of a twelve-week relationship. PPL invests in your athlete's first twelve weeks regardless of how many sessions you actually attend.

Cancelling Inside the 12-Week Minimum

If you cancel before completing twelve weeks of training, you agree to pay the remaining balance of your twelve-week minimum at the weekly rate of your active membership plan.

When you submit a cancellation, PPL will issue you an itemized invoice showing:

Number of weeks you have trained
Number of weeks remaining in your twelve-week minimum
Total amount due (remaining weeks × your weekly membership rate)

Payment is due within fourteen (14) days of the invoice date and is processed through the same payment method on file for your membership.

Cancelling After the 12-Week Minimum

Cancellations after the twelve-week minimum take effect at the end of your current billing cycle. Charges for the current billing period are not refunded.

How to Cancel

You are fully responsible for cancelling your membership through your account settings or in writing to PPL. Verbal requests, social-media messages, and informal conversations with coaches do not constitute valid cancellation notice.

Limited Exceptions to the 12-Week Minimum

Exceptions may be granted at PPL's sole discretion in cases of:

Documented medical conditions preventing safe athletic participation, certified by a licensed physician.
Permanent relocation more than 50 miles from any PPL training facility, supported by reasonable documentation.

PPL is not obligated to grant exceptions, and the existence of these categories does not create any entitlement.

Drop-in Sessions

Drop-in session bookings may be cancelled according to the booking-cutoff policy displayed in the app at the time of reservation (typically 1.5 hours before the session, matching the PPL membership cutoff).

Late cancellations (cancelling inside the cutoff window) forfeit the booking credit or drop-in fee for that session.
No-shows (failing to attend a booked session without cancelling) forfeit the booking credit or drop-in fee.
Repeated no-shows — three (3) no-shows within any rolling thirty (30) day window may result in a temporary suspension of booking privileges until you speak with an admin.

Multi-Week Programs and Training Packages

Programs and packages enrolled after the effective date of the User Agreement carry the cancellation terms specified at the time of enrollment, which may include their own minimum commitments. Read the program-specific terms before enrolling.

Onboarding Fee

The one-time $300 onboarding fee is non-refundable.

Refunds (When PPL Issues Them)

PPL may issue refunds in the following situations:

Session cancelled by PPL (coach illness, weather closure, facility issue) — booking credit refunded automatically.
Documented billing error — overcharges are refunded promptly upon verification.
Twelve-week minimum exception granted (medical or 50+ mile relocation) — any prepaid amounts beyond the prorated weeks already trained are refunded.

PPL does not issue refunds for:

Sessions you missed because of personal scheduling conflicts.
Memberships you forgot to cancel.
Services you decided not to use after enrollment, except as required by law.
The non-refundable onboarding fee.

Service Fees and Violations

PPL operates a booked-session model so coaches can prepare programming, room space, and supervision in advance. The following service fees may apply. Each fee is logged by a coach or admin on the live class roster, reviewed before billing, and posted to your payment method on file. You are notified each time a fee is logged. If you believe a fee was assessed in error, you may dispute it in writing within seven (7) days.

Attendance Fees

$20 No-Signup Fee — Showing up to a session you didn't book.
$10 Wrong-Time Fee — Showing up at a session different from the one you booked.
$5 Cleanup Fee — Per occurrence when a coach must clean up after you (water bottles, food wrappers, gear left behind).

Payment Fees

$25 Returned-Payment Fee — Per occurrence when a card is declined, an ACH transfer is returned, or a chargeback is initiated.
Late-payment charges — Invoices unpaid beyond the due date may incur late-payment fees, interest at the maximum rate permitted under Kentucky law, and collection costs (including reasonable attorney fees).
Twelve-Week Minimum Buyout — As described above, when a member cancels inside the minimum.

Facility & Equipment

Equipment damage or loss — Athletes and parents are responsible for the at-cost replacement value of any PPL or partner equipment damaged or lost through misuse, negligence, or unauthorized use.
Facility damage — Property damage caused by an athlete, parent, or guest will be billed at repair or replacement cost.

Conduct Violations

PPL reserves the right to assess additional fees, suspend booking privileges, or terminate membership for any conduct that disrupts training, endangers any person on the premises, violates posted facility rules, harasses or intimidates other athletes, parents, or staff, or otherwise undermines the safe and respectful operation of PPL.

Right to Update

PPL may add, remove, or update fees and policies from time to time. The current schedule is available in the App and at the Facility; the version in effect at the time of the underlying conduct or transaction governs. Members will receive reasonable advance notice of any membership-rate increase.

Questions?

Contact PPL at:

Pitching Performance Lab, LLC 949 National Avenue, Suite 118 Lexington, KY 40502 cmart@pitchingperformancelab.com

This summary is provided for convenience. The binding terms are in the User Agreement. Where this page and the User Agreement disagree, the User Agreement controls.